DESCRIPTION:
This course addresses career skills for retail and customer service professionals. It discusses important sales concepts and other job-related skills.
Semester 1 provides an overview of career skills, such as steps of selling and effective listening. It also discusses the traits of sales personnel and customer characteristics and behaviors.
Semester 2 focuses other job-related skills like keeping inventory, situational awareness, and security of information.
CREDITS:
1 Credit
PREREQUISITES:
Retail Customer Service 3