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Retail Customer Service 2

This course will prepare online students to employ the skills needed for effective communication both personally and professionally. It will also provide techniques to manage stress and control emotions. The course is presented in two semesters.

Semester 1 focuses on communication skills, including communicating effectively and in difficult situations.

Semester 2 focuses on managing stress and emotions, stress and its impact, emotional intelligence, anger management, and conflict resolution.

1 Credit

Retail Customer Service 1

Course Outline